Last updated: July 20, 2026

Return Window

You may request a return within 14 days after delivery by contacting us at [email protected].

Please include:

• Your order number

• The item you wish to return

• The reason for your return request

Return Eligibility

To be eligible for a return, the item must be:

• Unused and uninstalled

• Complete and in the same condition in which it was received

• Returned in its original packaging

• Accompanied by proof of purchase

Please contact us before sending any item back. Do not return an item to the supplier or to the address shown on the original shipping label.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if you receive an incorrect item, contact us within 7 days after delivery.

Please provide clear photos of:

• The item

• The packaging

• The shipping label

Once the issue has been confirmed, we will provide an appropriate replacement, refund, or return instructions at no additional return-shipping cost to you.

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for the return shipping cost.

Original expedited or optional shipping charges, if any, are not refundable. We recommend using a tracked return service.

Non-Returnable Items

The following items are not eligible for a change-of-mind return:

• Gift cards

• Items marked as final sale

• Used or installed products

• Items returned incomplete

• Items damaged after delivery

This does not limit any rights that cannot be excluded under applicable consumer law.

Refunds

After an approved return has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to the original payment method, normally within 5–10 business days. Your bank or card issuer may require additional time to post the refund to your account.

Order Cancellations

Orders may be canceled only before fulfillment begins.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must follow the return process described above.

Contact Us

For return, refund, or cancellation questions, contact us at:

Email: [email protected]